Description
We are seeking a dynamic and experienced Associate Account Manager to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships.
As an Associate Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers.
Key Responsibilities:
- Develop territory plans to achieve sales targets and expand the Commercial customer base.
- Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies.
- Act as a customer advocate within the company.
- Meet or exceed established goals, KPIs, and performance metrics.
- Drive new customer acquisition through strategic sales initiatives.
- Identify, pursue, and close new sales opportunities within assigned territory or market segment.
- Upsell and cross-sell to existing customers to maximize revenue.
- Serve as the primary point of contact for customer inquiries and issues.
- Foster strong, long-term relationships with key customers and stakeholders.
- Ensure high levels of customer satisfaction and loyalty.
- Lead customer meetings and develop presentations for sales opportunities.
- Understand customer business needs and challenges.
- Present tailored solutions demonstrating how our products solve specific problems.
- Conduct regular business reviews to ensure alignment with customer goals.
- Work closely with solution consultants to develop tailored solutions.
- Coordinate with professional services for timely implementation.
- Partner with Partnerships & Alliances team for growth and strategic account planning.
- Provide customer feedback to inform product development and marketing strategies.
Required Qualifications
- Bachelor’s degree in business, Marketing, or related field
- 1-2 years of experience in Sales Development (SDR) or sales in the software/technology industry.
- Proven track record of meeting or exceeding targets.
- Strong understanding of AI and software technology products and services.
- Excellent communication, negotiation, and presentation skills.
- Demonstrated ability in solution selling and strategic account planning.
- Experience with CRM systems and sales analytics tools.
Preferred Qualifications
- BA or relevant experience.
- Experience in AI or machine learning industry.
- Proven success in managing SDR or full sales cycle.
- Track record of developing and nurturing partner relationships.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.