Description
As IT Director, Global Order Execution & Fulfillment IT Portfolio / Value Stream Operations Leader, you will lead the global technology strategy and execution for the end-to-end Market-to-Order-to-Cash value stream.
In this enterprise leadership role, you will partner across businesses, ESC/GBS functions and IT to modernize critical application portfolios, strengthen process governance, and accelerate digital, ERP, automation, and AI-enabled transformation at scale.
Key responsibilities include:
- Setting the enterprise vision and roadmap for Order Execution and Fulfillment applications
- Leading global application strategy, design, development, and support across Order Processing, Management & Fulfillment, Price Execution, Billing, Credit Risk Management & Collections, Customer Issue Resolution, Dispute, Returns & Short Pays, Cash Application, Service & Repair, Variant Configuration and Customer Lifecycle Processes
- Driving transformation across process, operational excellence, technology, automation, data, and AI
- Establishing structured process governance to improve standardization, process ownership, stakeholder alignment, execution discipline, and continuous improvement across the portfolio
- Leading portfolio management discipline, including project prioritization, execution tracking, performance reporting, benefits realization, and risk management
- Partnering with senior business, GBS/ESC functions and IT stakeholders to define scope, cost, priorities, strategic plans, and investment decisions across Order Execution, Fulfillment, and related end-to-end portfolios
- Supporting enterprise transformation and M&A activities, including divestitures, spin-offs, closures, acquisitions, and related application separation or integration needs
- Building and scaling a high-performing global IT organization, developing talent across distributed geographies, cultures, and business environments
Requirements:
- Bachelor’s degree or higher
- Ten (10) years core IT experience leading development, support of business requirements in a public, private, government, or military environment
- Five (5) years systems experience with Order Execution-Fulfillment applications and business processes (OTC, MTO, EDI, eCommerce etc.)
- Five (5) years Order Execution-Fulfillment development & deployment experience in a Manufacturing space in a public, private, government, or military environment
Benefits:
- Competitive pay and benefits
- Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits
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