Description
Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.
As an Assistant Manager, Business Enablement, you will establish Business Enablement as a hands-on operational improvement capability, working with teams to observe workflows, analyse data, identify causes, redesign processes, and implement improvements.
The Critical Tasks You Will Perform:
- Diagnose operational problems through workflow observation, process-owner input, and data analysis; lead improvements from design and pilot through implementation and stabilisation.
- Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk, and scalability.
- Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
- Partner with business teams to turn new ideas into processes, resource plans, service measures, and launch requirements.
- Create process maps, standard operating procedures, training materials, and performance measures.
- Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk, or service experience.
QUALIFICATIONS: What Essential Skills You Will Need:
- At least 5 years in operations, with direct accountability for a live service, workflow, or performance measure.
- Experience using dashboards or equivalent tools to diagnose operational problems and redesign end-to-end workflows.
- Experience piloting changes, implementing improvements, and advocating successful solutions into business-as-usual operations.
- Applied experience using AI, automation, or latest technology to improve a workflow or decision.
- Turn broad goals into practical processes and resource plans.
- Experience influencing stakeholders while remaining hands-on in delivery.
Good to Have:
- SQL, business intelligence, or basic scripting skills.
- Lean, PMP, or equivalent certification.
- Experience launching operations for new products or business models, or establishing a new operations capability.
Life at Grab: We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours