Description
We are seeking a Project Manager to lead the implementation of new and add-on Visa products and services for client institutions and processors in the assigned region.
The successful candidate will be responsible for managing project scope, identifying opportunities to improve processes and procedures, gathering and documenting project requirements, and providing client consultative guidance on Visa regulations, fees, features, and functionality.
Key responsibilities include:
- Leading project management of implementations for Visa client institutions and processors
- Managing routine and non-routine processing and change requests
- Acting as liaison for the client and providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support
- Coordinating internal resources to accomplish Visa and client objectives
- Assessing operational opportunities to increase service quality or efficiency
- Preparing and maintaining detailed project plans, status reports, and issues logs
- Building and enhancing positive working relationships with Visa client institutions, processors, and internal stakeholders
Requirements:
- 2+ years of relevant professional experience with a Bachelor's degree, or an Advanced Degree
- Knowledge of banking, financial services, payments, fintech, or technical support operations
- Project management skills with the ability to manage timelines, status reporting, risks, and issue resolution
- Strong stakeholder management and collaboration skills
- A structured approach to troubleshooting, resolving, and documenting technical or operational issues
- Consultative communication skills with the ability to gather requirements, identify solutions, and guide clients through implementation activities
- Digital mindset with proficiency in leveraging emerging technologies, including Generative AI tools
Nice to have:
- 3+ years of relevant professional experience with a Bachelor's degree, or more than 2 years of experience with an Advanced Degree
- Demonstrated ability to identify operational efficiencies and contribute to process improvement initiatives
- Understanding of client systems and operations, with the ability to effectively advocate for client requirements
- Experience developing and maintaining documentation, procedures, and support resources
- Exposure to business enhancements, product implementations, or enterprise-wide initiatives
- Basic understanding of digital payments and web-based technologies
- Proficiency in Mandarin and/or Cantonese