Description
We are seeking a Network Operations Center (NOC) Technician III to join our team at Hill AFB, UT. This role supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
Primary Responsibilities:
- Create, update, and manage incident tickets using ServiceNow/ITSM, and independently triage the ticket queue.
- Monitor network events and failures 24/7/365, analyze alarms, and coordinate fault corrections.
- Notify relevant contacts about network incidents and provide timely situational awareness to leadership and impacted communities.
- Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements.
- Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the CMDB.
- Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools.
- Demonstrate extensive proficiency in DISN functions and resolve multi-layer complex issues across multiple NOCs or domains.
Basic Qualifications:
- DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent).
- Active Secret security clearance.
- Ability to work in a 24/7 operational environment.
- Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
- Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
- Moderate understanding of network topologies, including both transport and IP.
Preferred Qualifications:
- Experience in a tech control facility or cyber transport operations.
- Familiarity with circuit actions and vendor management.
- Knowledge of IP architecture.
- Experience in a Telco NOC or with inside or outside plant operations.
- Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
Required Education and Experience:
- High school and 3-5 years of experience.
Pay Range: $50,700.00 - $91,650.00