Fulfillment Operations Team Leader

We are seeking a Fulfillment Operations Team Leader to join our team at Target. As a Fulfillment Operations Team Leader, you will play a crucial role in ensuring that our guests receive their orders on time and in good condition.

The starting pay range for this position per hour is $23.75 - $25.75, and the full pay range is $23.75 - $40.40. Pay is based on several factors, including labour markets, education, work experience, and certifications.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
• Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
• Demonstrate a service culture that prioritises the guest service experience
• Lead your team and drive fulfilment goals, understanding your role in supporting sales growth and how your departments and team contribute to and impact total store profitability
• Utilise your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
• Review all fulfilment reporting to identify gaps and develop a plan to resolve
• With direction from your direct leader, create daily plans for your team
• Be an expert of operations, accuracy, process, and efficiency
• Enable efficient delivery to our guests by leading pickup and ship from store workload
• Evaluate and recommend candidates for open positions and develop a guest-centric team
• With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations
• Ensure the team is following food safety guidelines and selecting fresh food items for guests
• Ensure supplies are ordered timely and stocked
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Always demonstrate a culture of ethical conduct, safety, and compliance
• Lead and demonstrate a safety culture through modelling and recognising safe behaviours, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritise tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.