Description
As a Café Coach at Capital One, you will empower others and lead high-performing teams in a dynamic, customer-centric environment.
You will act as a trusted mentor and strategist for a team of Café Ambassadors, focusing on building a community and bringing Capital One's mission to life within a vibrant, welcoming hub.
The role involves cultivating an inclusive culture centred on every customer, every time, and leading through behavioural coaching, active presence, and continuous feedback.
Responsibilities:
- Cultivate 'Every Customer, Every Time': Coach your team to measure success by the depth and quality of human connection.
- Lead through Behavioural Coaching: Create a supportive, high-energy environment where your leadership style empowers your team.
- Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One's values.
- Lead with an Owner's Mindset & Drive Continuous Improvement: Approach the Café with a franchise ownership attitude and drive operational excellence.
- Anchor a Well-Managed Operation: Oversee daily operational routines, safeguard customer privacy, and ensure strict adherence to Capital One's policies.
- Empower De-escalation & Resourceful Problem-Solving: Coach and empower Café Ambassadors to be strong, independent problem solvers.
- Embrace Digital Innovation & Simplify the Complex: Coach your team on navigating mobile and online banking experiences and leverage emerging technology to streamline processes.
- Drive Purposeful Community Impact: Guide your team in hosting events and building relationships that align with Capital One's established programs and strategic community partnerships.
Benefits:
- Comprehensive benefits package
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- Custom beverage while working
- And more!
Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Salary: $95,000 - $105,000 per year