Description
The Client Experience & Enablement Specialist is a highly autonomous role responsible for managing client relationships, technical execution, and operational performance. The Specialist will work within a dual-track pod structure, owning either a high-revenue Core enterprise portfolio or a high-velocity Longtail & Onboarding portfolio.
Key responsibilities include:
- Enterprise Portfolio Optimization & Revenue Safeguarding: Manage complex multi-banner portfolios, accelerate SLAs, and optimize processes.
- High-Velocity Scaling & Global Integration: Lead end-to-end technical onboarding for new retailers, manage SLAs, and escalate issues.
- Shared Universal Responsibilities: Identify un-monetized content, design VoC documentation, and drive continuous improvement.
The ideal candidate will have 1-3 years of experience in project coordination and client/customer service, with a growth mindset and motivation to learn.