Description
Accor is one of the world's leading hotel groups with 38 brands and 5,000 hotels in its portfolio, including Novotel, Ibis, and Raffles. Each Accor hotel brand has its own values and standards that the group works to maintain continuously and consistently.
Job Description: As a Receptionist at Accor, you will be responsible for receiving and attending to clients according to the brand style. You will provide information according to client needs and essential practices in the area.
Key Responsibilities:
- Manage room reservations, checking availability in the system and informing clients of details such as daily rates, floor types, and schedules.
- Receive clients with the brand style, providing information on basic hotel operations.
- Check client reservations, requesting personal data and verifying required documents.
- Act as the primary contact between clients and other hotel areas, receiving requests, suggestions, and complaints.
- Stay up-to-date on local city information, tourism, and events.
- Offer and score loyalty programs according to guidelines.
- Attend to regular and loyalty program clients, providing special attention and offering available Soft Benefits.
- Answer phone calls according to brand style.
- Wake up guests upon request.
- Ensure compliance with Reception practices and Autocontrol procedures.
- Attend to clients in the hotel restaurant, bar, or convenience store if necessary.
- Verify room availability and avoid discrepancies between reservations and occupied rooms.
- Close client accounts, checking expenses and presenting invoices.
- Organize and verify documents after check-out to send invoices to clients.
- Oversee cash flow and ensure no discrepancies.
- Control and close cash registers, recording them according to Autocontrol guidelines.
- Analyze discrepancies between reservations and occupied/vacant rooms.
- Check daily rate reports to ensure accuracy.
- Monitor luggage storage and delivery.
- Perform billing according to brand practices.
- Specific to ibis brand: Check Mission 15-Minute locker, cleaning, and maintenance items.
- Specific to ibis Budget brand: Record breakfast sales in TPV and verify RDS x TPV balances.
- Maintain reception and back-office organization, control books, and office supplies.
- Update ACDC when identifying client preferences.
- Follow environmental guidelines for selective waste collection and water and energy consumption.
- Support solving client issues related to maintenance when necessary.
- Apply concepts and practices of Accor's Compliance Policy and Data Protection Law (LGPD).
- Meet area goals and contribute to objective achievement.
- Participate in mandatory and development training.
- Collaborate with other areas to maintain operational continuity.
- Perform other specific functions required by the area/hotel.
Qualifications:
- Intermediate English language skills
- 20 hours per week, part-time contract
- Initially fixed-term contract, then indefinite
Additional Information: Accor offers a welcoming environment where you can find a job that matches your personality. We support your growth and learning every day, ensuring work gives purpose to your life. Join Accor and discover the life that awaits you!