Description
GDIT Problem Managers are responsible for the root cause analysis process for outages related to GDIT provided IT. This includes desktop, server, network, telephony and cloud based services.
The role requires high level, decision making, while supporting a high profile large Government client. Once service is restored, root cause analysis is completed, to ensure similar outages do not re-occur. The role also requires a proactive approach, via actively seeking out problem candidates in order to investigate and avoid future outages before they occur.
Key responsibilities:
- Lead the problem management process, ensuring adherence to established frameworks and best practices
- Drive the investigation and resolution of underlying problems causing incidents
- Facilitate and document RCA sessions with stakeholders, technical teams, and subject matter experts
- Ensure timely identification and resolution of root causes and contributing factors
- Develop and implement action plans to address identified problems and prevent recurrence
- Monitor the effectiveness of preventive measures and adjust strategies as needed
- Analyze incident and problem data to identify trends and potential systemic issues
- Create detailed reports and documentation for stakeholders, highlighting key findings, actions, and performance metrics
- Work closely with Operations and Service Delivery teams and follow up to bridge in gaps in identification of the root cause of problems
- Serve as a liaison between technical teams and stakeholders to provide updates and gather feedback
The Problem Manager will also cross train in Availability Management as well as Change Management.
Requirements:
- 5+ years of related experience
- Bachelor of Arts/Bachelor of Science
- TS/SCI w/Poly security clearance
- US citizenship required
- On Site Annapolis Junction, MD
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Award-winning culture of innovation and a military-friendly workplace