Description
We are GDIT, a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
The Systems Administrator Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Responsibilities:
- Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
- Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
- Install, upgrade, repair, support customer baseline equipment and related devices
- Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
- Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
- Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
- Reseat cards, reboot hardware, replace hardware components, and replace cabling
- Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
- Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
- Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
- Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
- Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
- Support non-standard surge services for special projects and high visibility activities as directed
- Collaborate with internal and external customers, agencies, and service providers
- Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
- Provide process improvement recommendations and integrate support best practices.
Requirements:
- Security Clearance Level: Active TS/SCI with Polygraph
- Location: On Customer Site
- Education: Technical Training, Certification(s) or Degree
- Required Experience: 1+ years of related experience
- Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
- Active IAT Level II certification (Security+, etc)
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays.
The likely salary range for this position is $68,000 - $92,000.