Description
We are looking for a Fraud Investigations Analyst to join our team in Hyderabad, India, on a 6-month contract.
Tide is a leading fintech organisation helping SMEs save time and money by providing business accounts, banking services, and connected administrative solutions.
As a Fraud Investigations Analyst, you will conduct end-to-end investigations into suspected fraud, scams, chargebacks, and financial crime activity. You will analyse transactions, customer behaviour, and supporting documentation to identify fraud typologies and patterns. You will review alerts generated by fraud monitoring systems and take appropriate action, such as account restrictions, closures, or clearlisting. You will also liaise with internal teams to resolve cases efficiently and communicate with external parties like banks, payment providers, and law enforcement when necessary.
Responsibilities:
- Conduct end-to-end investigations into suspected fraud, scams, chargebacks, and financial crime activity
- Analyse transactions, customer behaviour, and supporting documentation to identify fraud typologies and patterns
- Review alerts generated by fraud monitoring systems and take appropriate action
- Assess source of funds and source of wealth where required
- Liaise with internal teams to resolve cases efficiently
- Communicate with external parties such as banks, payment providers, and law enforcement when necessary
- Make clear, well-reasoned decisions in line with internal policies and regulatory expectations
- Maintain accurate case notes and investigation records
- Contribute to fraud prevention initiatives, process improvements, and control enhancements
- Stay up to date with emerging fraud trends, typologies, and regulatory changes
Requirements:
- C1 level and above in spoken and written English
- At least 1 year of experience in Fraud, AML, Transaction monitoring, or Financial Crime control functions, ideally within a financial services business
- Good analytical, process, and project management skills
- Ability to make risk-based decisions and/or recommendations
- Strong analytical and critical-thinking skills
- Excellent attention to detail and documentation skills
- Good written and verbal communication skills
- Ability to manage multiple cases and meet deadlines
- Comfortable working with transaction data, banking information, and investigative tools
Benefits:
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities