Description
We are looking for a driven Fraud Alert Review Analyst with a good understanding of all concepts of Fraud. This role is a key element of our Ongoing Monitoring team sitting within the first line of defence (1LOD). You’ll be responsible for ensuring we detect suspicious fraudulent activity, whilst providing great service to our members.
Responsibilities:
- Analyse transactions across a variety of payment types and products, looking for signs of Fraud
- Confident in calling out potential efficiencies in our tools and processes used for transaction analysis
- Confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation
- Manage your own case load to meet performance targets
- Consistently reach the targets for Productivity and Quality
- Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met
- Maintain thorough records of evidence, decision-making rationale, and case progression steps
- Make recommendations for process improvements to prevent future occurrences of fraud
- Establish good relationships with various departments throughout Tide to ensure good operational synergy
- Treat Tide members fairly by taking responsibility to ensure that their needs are met
- Conduct phone calls if required when gathering information from our members
Requirements:
- 1 to 3 years of experience in a Transaction monitoring, Fraud risk related role in financial services
- A good eye for detail and able to identify suspicious activity
- Ability to work well as part of a team; decisive; goal-oriented; proactive
- A genuinely curious mindset, asking the right questions at the right times, with a problem-solving attitude
- C1/C2 level of spoken and written English
- A keen eye for process improvements, looking how we can work leaner and more robustly
- An analytical mind and able to digest large data sets and spot patterns and trends with ease
- A quick learner, explorer, multitasker and happy to be in the defined shift
- Exceptional communication skills, written and verbal
Benefits:
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
- Night Shift Allowance