Description
The Content Specialist is responsible for managing and delivering high-quality content products end-to-end. The role requires domain expertise in Public Records and/or Dockets, and strong technical proficiency (XML, UNIX, scripting, Python) while supporting a 18/5 coverage model with rotational shifts and work weeks.
Key Responsibilities
- Ensure integrity and completeness of work products and product databases across all assigned workflows/tasks.
- Build and demonstrate expertise in team and adjacent workflows; contributing towards tactical and strategic initiatives.
- Participate in standardization, cost savings, and process efficiencies through Lean Six Sigma or similar methodologies.
- Troubleshoot complex issues related to content conversion, workflows, and system/data integrity with minimal or no support from more experienced staff.
- Participate in enhancement projects, testing, and implementation of new systems or processes.
- Utilize technical expertise to navigate, troubleshoot and operate various applications such as GCS, Alloy, LTC, Unix/Linux Novus, People Warehouse, Company Warehouse, etc.
Required Qualifications
- Strong technical knowledge and understanding of diverse Content Operations publishing systems/applications, particularly for Public Records and Dockets content.
- Strong customer-focused mindset with excellent communication skills, both verbal and written, for effective collaboration and reporting.
- Ability to work in a fast-paced environment with changing priorities and requirements.
- Strong technical proficiency in UNIX, scripting, and familiarity with tools such as SharePoint, JIRA, and content publishing platforms.
- Excellent problem-solving and troubleshooting skills for complex data and system issues.
- Must be open to rotational shifts (including nights) to support 18/5 coverage model with rotational shifts and work weeks.
Preferred Qualifications
- Preferred Technical Skills: Operating Systems (Windows, UNIX); Programming (C, C++, C#, .NET); Databases (Oracle, MS SQL, MS Access); Web Technologies (XML, HTML); Tools (Mainframe, Power Automate, Smartsheet, JIRA, Power BI).
- Strong understanding of global workflows and process improvement methodologies (Lean Six Sigma certified preferred).
What's in it For You?
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.