Description
As a Sales Associate at Victoria's Secret Teesside, you will drive sales growth by personally selling deep and across all product categories, delivering emotionally engaging customer experiences consistent with the brand vision.
Key Responsibilities:
- Drive sales and growth by personally selling to customers
- Connect with multiple customers and proactively engage with them, reading cues and responding effectively
- Create a memorable connection by asking effective questions to identify customer needs and making additional product recommendations
- Use confident selling statements and be effective at overcoming customer objections
- Provide customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
- Display expert product knowledge and take initiative where needed
- Participate in sales goal setting with your manager and track individual performance towards the goal
- Deliver a friendly and efficient customer experience
Additional Responsibilities:
- Drive sales results and grow the business through action and productivity
- Maintain a focus on bras as the premier product to build loyalty and support the 'Best at Bras' culture
- Create customer awareness to build customer loyalty, when applicable
- Set personal goals and track individual and team performance towards the goals
- Prepare for each shift by maintaining awareness of all sales, promotions, and applicable ringing procedures
- Take initiative to recover and replenish merchandise so it is available to sell
- Understand and adhere to visual merchandising brand standards
- Assist in housekeeping of the sales floor and communicate maintenance issues
- Keep an awareness of and build personal capability in loss prevention
- Reinforce store strategy to reduce shrink
- Support all activities related to providing a safe working environment
- Understand and demonstrate Company values
KPI's:
- Sales
- Sales Per Hour
- Pounds Per Transaction
- Transactions Per Hour
- Bra Conversion
Qualifications:
- Exhibit an authentic desire to exceed customers' expectations
- Be persuasive, build enthusiasm, and inspire the customer to buy
- Have a proven ability to meet or exceed sales goals (preferred)
- Demonstrate a sense of urgency
- Have a healthy, competitive spirit while maintaining a team focus
- Be resilient and bounce back quickly from setbacks
- Pursue opportunities to take on more responsibility
- Seek out coaching from leaders and peers to improve productivity; lead your own learning
- Have schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Benefits:
- Set flexible working schedules to suit both the business and your lifestyle
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store
- Exclusive offers from over 3,500 retailers through Reward Gateway
- Incentives and competitions with amazing prizes that run all year round
- Access to free financial, health, and wellbeing services, including 24/7 digital GP
- Learning and development opportunities, as well as on-the-job training
- Core benefits such as pension contributions and life assurance