Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
Join Lewisham Council as a Corporate Debt Collection Officer and help deliver an effective, customer-focused service. You will bring debt collection experience or relevant transferable skills, a basic understanding of recovery principles, and strong communication, negotiation and organisational skills. You must work accurately under pressure and respond sensitively to individual needs.
What's the role?
You will manage outstanding sundry debts, investigate accounts, agree payment arrangements, resolve complex enquiries and disputes, and maintain accurate records. Working with council services and external agencies, you will maximise income through appropriate recovery action, prepare legal cases and represent the Council in court if required.
What's in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we're looking for:
Individual that will bring experience in debt collection or a similar customer focused environment, with basic knowledge of recovery legislation and court procedures. Strong communication, negotiation, organisational and IT skills are essential, alongside the ability to handle challenging enquiries sensitively and work accurately to tight deadlines. You will be confident interpreting legislation, analysing data and preparing reports, with a commitment to customer care, equality and a high-quality service.
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.