Description
We are currently looking for a Service Delivery Manager to join our Innovative Devices within the Innovation & Compliance group.
This is a full-time opportunity, on a fixed term contract basis until 31 March 2029. Internal move, temporary promotion, loan will be considered. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.
The Early Access Service offers an exciting opportunity to be at the forefront of medical device innovation to address unmet patient need in the UK. The Early Access service was developed jointly with the Medical Research Council and the MHRA, for innovative medical technologies, including diagnostics around early diagnosis of dementia, that meet a critical need in the health and care system. The aim of the service is to improve patient access to innovative technologies by providing developers with joined up support and advice from across the UK.
Key Responsibilities:
- Lead the development and implementation of processes, including the design and development of any technology platforms that may be required, for the Early Access Service.
- Design and develop internal instructions for technical and clinical assessors based on requirements from policy and legislation.
- Lead the end-to-end management of application submissions for the Early Access program, establishing proportionate governance, quality controls and clear service standards to ensure applications are handled consistently, transparently and in line with relevant policy, legislative and operational requirements.
- Manage the assessment process for the Early Access program, ensuring that assessments are conducted consistently, within deadlines and to the highest standards.
- Lead on ongoing process improvement, data management, and automation within the MHRA, contributing to the Agency’s reputation as a leader in clinical research regulation.
- Foster inclusive and collaborative working across operational, technical, clinical, policy and digital teams; resolve complex or competing priorities; and use feedback, performance information and lessons learned to improve efficiency, consistency and effectiveness across all operational areas.
- Advise more senior managers on casework, policy and legislative development to ensure timely delivery of other cross-agency tasks and activities.
Person Specification:
- Experience working in a regulated, policy-led or operational environment.
- Experience in technical, scientific, or clinical assessment of medical devices or medicines.
- Experience leading the delivery of a service, programme, or coordinated workstream.
- Experience tracking work progress and providing clear updates to colleagues or stakeholders.
- Experience leading on process improvement or development of templates, trackers, or guidance.
Benefits:
- Salary: £62,905 - £70,817 per year
- Civil Service Defined Benefit Pension scheme with employer contribution of £18,223
- 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
- 8 bank holidays
- Privilege Leave: 1 day
- 37 hours (net) per week for full time staff
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of six months full pay and six months half pay after five years’ service
- Mobility clause in contracts allowing staff to be mobile across the Civil Service
- Flexible working to ensure staff maintain a healthy work-life balance
- Interest free season ticket loan or bike loan
- Employee Assistance Services and access to the Civil Service Benevolent Fund
- Eligibility to join Motoring , Boundless by CSMA
- Variety of staff and Civil Service clubs
- On-going learning and development