Description
We are seeking an experienced, organised, and proactive Reception Manager to lead our busy reception team within a friendly and patient-focused GP practice.
The successful candidate will be responsible for the day-to-day management of reception operations, ensuring the delivery of an efficient, professional, and high-quality service to patients and staff.
Main Duties of the Job
- Manage and oversee the daily operations of the reception team.
- Supervise, support, and develop reception staff through training and performance management.
- Ensure a high standard of patient care and customer service is maintained at all times.
- Develop and maintain reception processes to improve efficiency and patient experience.
- Monitor staff rotas and ensure adequate reception cover.
- Deal with patient enquiries, concerns, and complaints professionally and sensitively.
- Support the practice management team with administrative and operational tasks.
- Ensure compliance with practice policies, confidentiality requirements, and NHS regulations.
- Assist with recruitment, induction, and training of new reception staff.
- Liaise with clinicians and other departments to ensure smooth day-to-day operations.
Person Specification
- Previous experience managing or supervising a reception or customer service team.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work under pressure and prioritise workload effectively.
- Competent IT skills and experience using Microsoft Office.
- Experience handling confidential information appropriately.
- A positive, flexible, and professional approach to work.
Benefits
- Negotiable salary
- Permanent contract
- Flexible working arrangements