Description
We are seeking a GMC Customer Advocacy & Engagement Intern to support customer advocacy programs and executive engagement initiatives that amplify customer stories and showcase HPE experiences.
Responsibilities
- Support the assigned business unit through research, analysis, and project coordination.
- Collaborate with cross-functional teams to contribute to ongoing activities as part of projects assigned.
- Participate in team activities by attending team meetings, learning about project methodologies, and collaborate effectively with colleagues.
- Identify and suggest implementation of specific changes to processes and tools to improve performance, efficiency, and customer/client satisfaction.
- Develop an understanding of internal and external relationships with stakeholders for performance expectations and needs.
- Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.
- Participate in periodic reviews to share updates and incorporate feedback on assigned projects/initiatives.
Role-Specific Scope & Responsibilities
- Support customer reference activities and help identify, organize, and amplify customer proof points and stories.
- Assist with Boards of Advisors and other executive customer-engagement programs through research, planning, and content support.
- Contribute to strategic messaging and storytelling projects that connect customer outcomes to HPE value.
- Support the Executive Sponsor Program through program coordination, communications, reporting, and continuous-improvement analysis.
- Assist Customer Innovation Center and Demo Portal initiatives that strengthen customer experiences and sales enablement.
- Capture insights and recommendations that improve customer advocacy and engagement programs over time.
Education & Experience
- Currently pursuing a bachelor's degree in business, Marketing, Communications, or a related non-technical field.
- No prior experience required; previous internships or campus involvement is a plus.
- Preferred academic backgrounds for this role: Marketing, Communications, Business, Customer Experience, Public Relations, or a related field.
Knowledge & Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Time management skills and working within defined timelines.
- A collaborative, solution-focused mindset and overall sense of urgency.
- Proficiency in standard office software (e.g., Microsoft Office Suite).
- Strong storytelling and communication skills.
- Interest in customer experience, advocacy, and executive engagement.
- Ability to conduct qualitative research and synthesize insights.
- High degree of professionalism and attention to detail.
- Strong coordination and stakeholder-management skills.
- Curiosity and willingness to learn and apply emerging technologies and AI-enabled tools where appropriate to the assigned work.