Description
Capital One is seeking a Market Community Engagement Lead to build trust-based relationships, deepen community impact, and amplify brand presence across the Chicago and Central Café footprint.
You will serve as the primary on-the-ground market expert,uncovering local community needs, executing scalable in-Café and out-of-Café programming, and connecting enterprise-level community investments directly to local market experiences.
Operating within the centralized Signature Experiences engine, you will partner closely with local Café leadership, Retail Marketing, Community Impact & Investment (CII), and other internal strategy teams to transform Cafés into vibrant community hubs that drive brand awareness and advance financial well-being.
Responsibilities:
- Serve as the local market expert, developing comprehensive neighborhood profiles and uncovering local insights that feed into the centralized Market Programming design engine. Activate high-impact, repeatable experiences and localized campaigns within the Central footprint.
- Collaborate with Community Impact & Investment, Global Policy Affairs, and the Market Presidents Network (MPN) to align on local portfolios, track grant partnerships, and co-plan regional program amplification.
- Serve as the physical activation arm for community investments. Partner with Community Impact & Investment to connect vetted non-profit partners and grantees into Café programming and local events.
- Partner side-by-side with Café Coaches, Market Executives, and Café teams. Deliver Café readiness planning and preparedness tools to ensure Café Ambassadors are equipped to execute experiences seamlessly.
- Consult, review, and shepherd all local event proposals through the Well Managed Risk Review process. Manage local event budgets, 3rd party vendor contracts, POs, and invoices in compliance with corporate standards.
- Establish trust-based relationships with local civic, business, and non-profit organizations. Bring net-new strategic relationships and sponsorships to the market through compelling brand storytelling.
Ideal candidate will be able to support strategic execution through:
- Uncovering hyper-local community needs and feeding insights back into the Market Programming team to shape scalable, repeatable experiences.
- Localizing national brand activations and product campaigns through structured in-Café and out-of-Café experiences.
- Seamlessly deploying both wide-net financial health offerings and hyper-localized community programs in targeted markets.
- Acting as an experiential programming execution liaison.
Location: Candidate must reside in or be willing to relocate to the Chicago, IL metropolitan area with the ability to travel up to 50% regionally and nationally.
Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 3 years of project or process management experience
- At least 2 years of business development or community engagement experience
Preferred Qualifications:
- 4+ years of project, process, or event management experience
- 5+ years working in a customer-facing or community-centric environment (Retail, Hospitality, Corporate Responsibility, or Non-Profit management)
- Proven experience navigating complex, matrixed stakeholder environments with cross-functional pod structures
- Experience managing event budgets, vendor contracts, and compliance or risk protocols.
Salary: $138,100 - $157,700 per year.
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.