Description
Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation.
As the country's central PMO lead, you will manage business request intake, demand prioritization, and operational understanding. You will run the Plans & Priorities PMO, overseeing a dynamic portfolio of projects aimed at operational optimization, cost efficiency, customer satisfaction enhancement, and digital migration.
Critical Tasks:
- Strategic Business Intake & Triage: Evaluate project proposals for operational feasibility, strategic alignment, return on investment, capacity impact, and risk. Negotiate with business unit leaders to defer, re-scope, or reject projects when necessary.
- Portfolio Governance & PMO Execution: Establish project management standards, milestone expectations, risk management frameworks, and accountability structures across cross-functional delivery teams.
- Capacity Management & OKR Ownership: Oversee organizational bandwidth and operational capacity across in-house and BPO teams. Monitor and report portfolio-wide OKR impact.
- Leadership & Team Management: Directly mentor the Prioritization & Intake Lead and maintain close operational alignment with the Head, Planning & Business Insight.
Qualifications:
- 6–8 years of dedicated Program or Portfolio Management experience within Contact Center Operations, Shared Services, or Tech Platforms.
- Demonstrated experience establishing business intake frameworks, prioritization scoring models, and PMO governance structures.
- 3+ years of experience with core contact center and support metrics.
- Advanced stakeholder management, negotiation, and direct team leadership skills.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance
- GrabFlex benefits package
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements