Description
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager.
As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform.
Responsibilities:
- Develop a broad understanding of client business model to meet their expectations and drive a successful partnership
- Build relationships with clients and serve as their advocate by becoming a trusted adviser
- Leverage learnings from key accounts to drive value at scale to our broader client base
- Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations
- Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
- Deliver best practices and coach clients to drive adoption and help clients derive value from the product
- Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs
- Coordinate with internal cross-functional teams to maximize overall account health
Qualifications:
- Bachelor’s degree, or equivalent combination of education and experience
- 3+ years of related client success experience
- 5+ years of professional business experience
- Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred
- Experience working closely with Sales through client renewal process strongly preferred
- Previous work experience at a SaaS company preferred
- Proven success driving organization-wide initiatives
- Proven success collaborating and building strong relationships with internal and external stakeholders
- Excellent verbal and written communication skills
- Strong presentation skills
- Excellent organization and time management skills
- Comfortable working in a fast-paced environment
- Strong listening skills with a thoughtful approach to addressing client pain points
- Ability to assess changing priorities/tasks quickly and with ease
Personal Characteristics
- The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus.
- You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients
- Initiative is in your blood.
- Execution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach – and you consistently are looking for opportunities to succeed together
- You are client focused, with the ability to forge strong working relationships with your clients
- completely passionate about understanding your client’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success
- Fast-paced work environments are where you thrive.
Additional Information
Location/Travel This remote role can be located anywhere in the United States of America. There will be 30% travel in this role. Most trips will be 2-3 days and may include weekend travel. This travel may include attending client events, executive business reviews, and strategic stakeholder meetings.
Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.