Description
We are seeking an organised and compassionate Patient Service Representative to join our healthcare team at Intermountain Health Layton Hospital. As a Patient Service Representative, you will serve as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Responsibilities:
- Provide courteous and professional connections with patients over the phone, in person or via secure messaging
- Resolve patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care
- Document all phone calls accurately and completely in the electronic medical record (EMR)
- Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations
- Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system
- Obtain copies of insurance cards, forms of ID, and signatures on all required forms
- Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
- Stay current on role/responsibilities, updates etc.
Requirements:
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications:
- One year of customer service experience involving interactions with customers in person and by phone
- Billing and collections experience
- Computer literacy in using electronic medical records (EMR) systems and other relevant software
- High school diploma or GED preferred
- Multilingual
Pay Information:
- Entry Rate: $18.31 - $23.80 depending on experience
- Benefits Eligible: Yes
- Shift Details: PRN