Description
We are seeking a Private Patient Coordinator to join our team at Fulwood Hall Hospital in Preston. The successful candidate will be responsible for assisting the Private Patient Team to grow self-pay and Private Medically Insured admissions to defined targets.
Key Responsibilities:
- Provide timely and accurate Self-Pay patient quotes once listed for surgery
- Follow up patient quotes where necessary to check if further information is required and encourage patients to have surgery at Fulwood Hall
- Engage with Consultants on a regular basis, providing support and point of contact for private patient queries
- Meet and engage with patients throughout their journey
- Support consultants with Insured patients, providing guidance on set up and management of PMI and PHIN profiles
- Ensure patient records are maintained and kept up to date
- Support Business Relationship Manager with marketing activity and external events where required
- Complete competitor analysis to inform decision making and help ensure Fulwood Hall are in line with local competition
- Assist where required with general administration within the business office, dealing with patient / insurer queries via phone and email
Requirements:
- Marketing and or Sales experience
- Ability to manage a portfolio of private patients from initial call to discharge
- Sound Computer skills using the MS Office Suite and Web based reporting
- Confident in engaging with a variety of people particularly in a high end setting
- Excellent communication skills both face to face, over the phone and in writing
- Articulate with the highest standard of personal presentation
What We Offer:
- Competitive salary (28 hours per week)
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible