Description
Cisco is seeking a highly analytical and strategic Global Client Operations Delivery Manager to join our Commerce Operations team.
In this role, you will be responsible for the end-to-end governance, compliance, accuracy, operational excellence of global commissions operations (Americas, APJC and EMEA - more than 90 operating countries) and sales incentive compensation programs.
Key Responsibilities:
- Operational Oversight: Direct worldwide monthly sales commission calculation cycles and multi-currency payroll transmissions across 90+ statutory jurisdictions, enforcing strict cut-off schedules, funding validations, and payout accuracy under compressed month-end timelines
- Govern the operational execution of multifaceted global incentive structures, including annual/semi-annual sales plans, multi-tier accelerator curves, recoverable/non-recoverable draws, SPIFFs, MBOs, management overlays, and split-crediting agreements
- Define and maintain robust internal controls, audit frameworks, and standard operating procedures to mitigate risk, ensure global compliance, comply with international labor/ work council regulations, local tax laws and corporate governance standards
- Cross-Functional Leadership: Partner closely with Finance, HR, IT, Legal, Payroll, Sales Compensation, Sales Operation and SOX teams to align incentive plan designs with business objectives and ensure seamless data integration across systems
- Architect and execute global platform migrations and operational consolidation initiatives that collapse fragmented multi-theater payment cycles into unified, standardized global execution frameworks,targeting 50% to 75% reductions in total processing cycle time
- Stakeholder Management: Serve as the primary point of escalation for complex compensation inquiries and legal cases, providing clear, concise, and professional guidance to internal stakeholders and leadership
- Define, maintain, and rigorously test comprehensive internal control environments, walkthrough documentation, and Standard Operating Procedures (SOPs) to ensure flawless audit defensibility for internal and external auditors
- Oversee complex statutory compliance frameworks across diverse international jurisdictions, ensuring full adherence to local labor laws, European Works Council (EWC) mandates, cross-border tax withholding, and local statutory filings
Qualifications
- Bachelor’s degree in finance, Accounting, Business Administration, or related quantitative field
- Minimum of 10-15+ years of professional experience in global sales incentive compensation, financial operations, and payroll governance experience within a large, Fortune 500 / multinational technology enterprise
- Certified Public Accountant (CPA), Chartered Accountant (CA), or equivalent recognized professional accounting designation strongly preferred / required
- Proven track leading large-scale enterprise compensation engine migrations and administration (SAP Commissions / Callidus Cloud, Oracle OIC / SPM, Anaplan, Xactly)
- Hands-on proficiency with enterprise HRIS/ERP systems (Workday HCM, SAP S/4HANA, Oracle Financials, Salesforce CRM)
- Expert ability to analyze massive datasets, model compensation expense scenarios, and synthesize complex operational metrics into executive-level dashboards
- Demonstrated expertise governing compensation and payroll operations across 90+ countries across Americas, APJC and EMEA, including hands-on experience navigating international tax treatments and Works Council governance
- Audit or Compliance background in global Financial Services Audit or Corporate Tax Advisory (Ernst & Young, PwC, Deloitte, KPMG etc) with deep expertise in SOX control design, substantive testing, and statutory compliance
Preferred Skills
- Demonstrated success driving results within highly matrixed, culturally diverse, global teams operating across multiple time zones
- Exceptional communication and interpersonal skills, with the gravitas to present complex financial, technical, and compliance issues to senior executives (VP/SVP level)
- A relentless drive to challenge legacy operational models, eliminate technical debt, and deliver measurable efficiency gains through automation and modern tooling