Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. Our goal is to provide exceptional guest experiences and create memorable moments for our customers.
As a Night Receptionist at our Midscale Hotel in Belo Horizonte, you will be responsible for receiving guests, providing information, and performing check-in and check-out procedures. You will work in a fast-paced environment, ensuring excellent customer service and adhering to our high standards.
Responsibilities:
- Greet and welcome guests, providing information and assistance with check-in and check-out procedures.
- Manage room assignments, provide keys, and direct guests to their rooms.
- Handle guest complaints and resolve issues promptly.
- Process payments and manage accounts.
- Maintain accurate records and ensure compliance with hotel procedures.
- Collaborate with colleagues to achieve excellent customer service.
Requirements:
- Completed secondary education.
- Basic computer skills and knowledge of Microsoft Office.
- Basic English language skills.
Preferred Qualifications:
- Studying Tourism, Hospitality, or a related field.
- Intermediate English and Spanish language skills.
- Experience in the hospitality industry.
Benefits:
- Opportunities for professional growth and development.
- Inclusive and supportive work environment.
- Meaningful work with a sense of purpose.
- Recognition and appreciation for your contributions.
Working Conditions:
- 12x36 shift schedule.