Description
Priory Hospital Roehampton is looking to recruit a Therapy Services Administrator to join the team. This is a full-time 37.5 hours role.
Priory Hospital Roehampton in London, is one of the country’s leading rehab facilities for mental health conditions and addictions. We offer evidence-based treatment programmes, delivered by our dedicated team who are committed to providing expert treatment for patients, supporting them to get back on track.
Our experts can help with:
- Variety of addictions
- Mental health conditions
- Autism diagnosis and support for children
- Specialist day care and inpatient young people's unit
Key Responsibilities
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
Responsibilities include:
- Answering phone calls and dealing with any queries that may arise whilst also signposting the caller in the right direction to respective departments
- Redirecting and handling mail
- Ensuring the Reception area is maintained to a clean, tidy and professional standard
- Ensure guest security paperwork is completed (where required)
Skills, Knowledge & Expertise
The ideal candidate will have previous experience working in a similar administrative role and possess a strong background in administration, with the ability to manage a fast-paced workload and respond efficiently to incoming tasks and duties. They will demonstrate excellent organisational and time management skills, be confident working under pressure, and have strong proficiency in Microsoft Office applications. Excellent customer service skills are essential, alongside experience in handling telephone enquiries professionally, responding to customer queries, signposting information, and redirecting calls appropriately.
Benefits
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
Benefits include:
- Free on-site parking
- Birthday Holiday - your birthday as an extra day's annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses