Description
Make a Difference – Join Our Leidos TRICARE Team in Sigonella, Italy!
We are seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military members and their families. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis
- Process primary care manager (PCM) changes according to Military Treatment Facility (MTF) guidelines
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
- Provide basic claims status updates and support
- Conduct informational sessions for various events
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems
- Assess and escalate issues as needed for proper resolution
- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI)
- Collaborate with and support team members
Requirements:
- Bachelor's degree in a related field OR associate's degree in a related field with 4 years of health-related experience OR major certification in a related field with 4 years of health-related experience OR high school diploma with 8 years of health-related experience
- U.S. citizenship
- SOFA/Command-sponsored status as a dependent of an active-duty service member, DoD employee, or U.S. contractor supporting the DoD
- Must have a Missione Visa and Soggiorno permit
- Eligible to obtain and maintain ADP IT III clearance (non-sensitive position, tier 1)
- 3+ years of customer service experience
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations
- Ability to tactfully communicate with others, both in person and on the phone
- Self-starter, able to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims
Salary: $32,000 per year