Description
As Brand Home Lead Guide, you'll support the day-to-day running of Talisker Visitor Centre, coordinating tours and guiding the team to deliver outstanding experiences across tours, bar and retail.
Responsibilities:
- Coordinate daily tours and allocate work across the Brand Home Guides team
- Support the management team with day-to-day operations and help ensure consistently high standards of service
- Supervise Brand Home Guides and agency colleagues
- Support retail strategy and visual merchandising
- Help plan and deliver special events throughout the year
- Contribute to community engagement and the Brand Home's sustainability ambitions
- Lead by example, build strong relationships with guests and partners
Requirements:
- Experience leading a team and maintaining high customer-service standards
- Ability to support, motivate and develop colleagues
- Proactive, resilient and open-minded approach
- Experience working towards targets and helping a team deliver against performance goals
- Flexibility to work evenings and weekends
Benefits:
- Shared accommodation
- Competitive annual bonus
- Product allowance
- 34 days of holiday
- Private pension scheme
- Share purchase plan
- Contemporary work-life balance policies and wellbeing activities