Description
Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
What's in it for you?
- Monday - Friday schedule with no weekend work.
- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
- Immediate and ongoing training to support your success.
- Discounted Leidos stock purchase and other Employee Discounts.
- Company-wide career mobility.
- Company-sponsored Public Trust eligibility upon hire.
- Voluntary overtime may be available based on business needs.
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
- 11 paid holidays per year.
Mortgage Servicing opportunities available:
- 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).
As a Mortgage Servicing Customer Service Representative, you will:
- Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
- Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Document all of your contacts in a database.
- Keep up to date on FHA mortgage processes and procedures.
To be a successful Mortgage Servicing Customer Service Representative, you will possess:
- The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
- Excellent time management skills and dependability.
- Strong written and verbal communication skills, including telephone etiquette.
- Keyboarding proficiency of at least 40 words per minute.
Required Qualifications:
- High School diploma or General Educational Development (GED) certificate.
- Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
- Minimum of 1 year of contact center experience or telephone customer service experience.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
- Bilingual in English and Spanish - verbal and written.
Desired Qualifications:
- FHA knowledge/experience.
- Contact Center experience (Omnichannel).
The pay for this position is approximately between $22.00 to $23.00 per hour.