Description
As a Strategic Account Manager, you will drive the strategy, growth, and health of a portfolio of 8–12 large and strategic customers.
You will own long-term relationships, maintain and grow revenue, drive product adoption, and ensure customers achieve meaningful business outcomes on Ramp.
Your responsibilities include:
- Owning a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health
- Maintaining and growing revenue and usage within your book of business
- Building and executing detailed account and territory plans
- Leading frequent customer conversations to ensure customers are achieving strong outcomes with Ramp
- Serving as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions
- Partnering cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives
- Providing structured feedback to product and leadership teams
- Navigating and aligning internal and external stakeholders
- Using data and analytics to inform your strategy and monitor account performance
Requirements:
- 9+ years of experience as an Account Manager or Account Executive
- 3+ years managing strategic Enterprise accounts with proven commercial ownership
- Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
- Demonstrated success negotiating and closing complex six-figure renewals and upsells
- Ability to understand and communicate complex product workflows, integrations, and technical configurations
- High fluency in financial value drivers
- Deep sense of ownership with the ability to build processes and documentation
- Strong executive communication and storytelling skills
- Consistent track record of hitting or exceeding revenue targets
- Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
- Willingness to travel for customer on-sites, events, and internal team summits
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay