Client Executive

Are you a strategic sales professional who knows how to protect revenue, deepen customer relationships, and uncover growth opportunities in existing accounts? Do you thrive in high-stakes renewal conversations, enjoy solving complex customer challenges, and know how to bring the right internal teams together to close deals? If so, this Client Executive opportunity could be a great next step in your career.

As a Client Executive, you will play a key role in driving customer retention and revenue growth by leading complex renewals and strategic upsell opportunities across an existing customer base. This is a highly visible role for a consultative sales professional who can build trust with customers, navigate escalations, and use data, insight, and sound judgment to move opportunities forward. You will work cross-functionally with Account Executives, Sales Specialists, and other internal partners to deliver value for customers while achieving renewal and expansion goals.

Key Responsibilities

• Lead complex renewals: Manage high-value and complex renewal opportunities through proactive outreach, strong deal strategy, and effective close planning.
• Drive retention and growth: Protect existing revenue while identifying upsell opportunities within current customer accounts.
• Build trusted customer relationships: Serve as a primary point of contact for customers, including managing standard and complex escalations with professionalism and urgency.
• Deliver consultative sales engagement: Understand customer goals, identify needs, shape solution plans, and recommend the best path forward to support retention and expansion.
• Partner across internal teams: Collaborate closely with Account Executives, Sales Specialists, and cross-functional stakeholders to bring the right expertise into each opportunity.
• Use data and sales technology to progress deals: Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and move opportunities efficiently through the sales process.
• Support territory growth strategies: Contribute to account and territory planning by identifying customer trends, risks, and opportunities that help shape retention and growth strategies.

Required Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships.
• Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment.
• Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close.
• Excellent relationship-building and communication skills, with the ability to influence both internal and external stakeholders.
• Experience managing customer escalations and resolving issues in a way that protects the relationship and supports long-term business outcomes.
• Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity.
• Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory.

Preferred Qualifications

• Experience working in a highly matrixed organization and partnering across multiple sales support functions.
• Familiarity with strategic account planning and territory planning.
• Experience supporting customers in government or highly regulated environments.
• Knowledge of a broad product portfolio, with the ability to position value across multiple solutions.

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

The target total cash compensation range for this role is $147,000 USD - $273,000 USD.