Description
As a Front Office Management Intern at Sofitel Legend The Grand Amsterdam, you will be an essential part of our Front Office team and gain exposure to both operational and management-oriented responsibilities.
During your internship, you will develop a strong foundation in Front Office operations and work closely with the Front Office leadership team, gaining valuable insight into the operational and managerial aspects of running a luxury hotel.
Your tasks will include:
- Performing all Front Desk Agent tasks, including completing daily checklists, handling check-ins and check-outs, working with the Opera Property Management System, and assisting guests with a wide variety of requests.
- Participating in daily Operations meetings and gaining insight into hotel-wide operational discussions.
- Representing the Front Office department during Quality Committee meetings.
- Contributing to discussions on service excellence and operational improvements.
- Identifying and addressing operational challenges together with the team.
- Sharing insights and feedback with colleagues based on LQA self-assessments and quality reviews.
- Supporting consistency in service delivery and brand standards across the department.
- Assisting with purchasing requests and ensuring operational materials are available when needed.
We offer:
- A monthly internship allowance of €600 gross based on 38 hours per week.
- The possibility of a travel allowance.
- Complimentary meals in our staff canteen.
- Discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.
- Opportunities for personal and professional development, including cross-trainings across different hotel departments and exposure to quality management and operational coordination projects.