Description
As a Key Account Manager at SWIGGY, you will be responsible for acquiring and engaging with single-outlet independent restaurants across an assigned city.
Your primary role will be to act as a touchpoint for these restaurants, learning their business, understanding their challenges, and building a partnership to help them drive growth in orders, visibility, and customer engagement.
Key responsibilities include:
- Managing a portfolio of multi-outlet restaurants, handling 30-40 high-value accounts with 2-10 outlets each
- Building relationships with franchise owners, regional managers, and operational heads
- Developing a consultative strategy to help restaurants think about their growth across areas such as optimizing delivery times and increasing order frequency
- Conducting monthly visits to key accounts to understand operations, gather feedback, and surface new opportunities
- Analyzing performance and presenting growth strategies using advanced analytics
- Identifying expansion opportunities with existing accounts
- Creating executive presentations and ROI models using Excel
Requirements:
- 2-4 years of experience in account management, B2B sales, or enterprise sales
- Proven progression from SDR/AE to AE or AM role
- Advanced Excel skills, including pivot tables, VLOOKUP, and data visualization
- Strong understanding of the restaurant ecosystem, including unit economics and delivery margins
- MBA/PGDM preferred