Description
As Adobe Change and Adoption Manager you will support enterprise customer engagements. This individual will partner with Adobe delivery teams to design and execute organisational change management (OCM) strategies that drive adoption of Adobe Experience Cloud and Digital Media solutions, ensuring customers realise measurable value from their investment.
You will work alongside Adobe consultants, solution architects, and customer stakeholders.
Responsibilities:
- Develop and execute change management strategies and adoption roadmaps tailored to customer business objectives and Adobe solution implementations.
- Conduct organisational readiness assessments, stakeholder analysis, and change impact assessments.
- Design and deliver training programs, communication plans, and enablement materials to drive end-user adoption.
- Partner with Adobe project managers and solution consultants to align change activities with implementation timelines and milestones.
- Facilitate workshops, leadership alignment sessions, and change champion networks with customer stakeholders.
- Define and track adoption metrics and KPIs; report on progress and risks to Adobe engagement leads and customer sponsors.
- Identify organisational risks and resistance points, and recommend mitigation strategies.
- Support post-go-live sustainment planning to ensure long-term adoption and value realisation.
- Contribute reusable frameworks, templates, and best practices to Adobe's change management practice.
Requirements:
- 5+ years of experience in organisational change management, adoption strategy, or related consulting roles.
- Proven experience supporting enterprise software implementations (marketing technology, CRM, CMS, or similar platforms strongly preferred; Adobe Experience Cloud experience a plus).
- Strong facilitation, presentation, and stakeholder management skills, including experience engaging C-level and senior executive audiences.
- Experience developing change management deliverables: readiness assessments, communication plans, training curricula, adoption scorecards.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote, client-facing consulting environment while collaborating with distributed project teams.
- Change management certification (e.g., Prosci, ADKAR, CCMP) preferred.
- Bachelor's degree in a related field or equivalent professional experience.
Nice to Have:
- Experience within a professional services or systems integrator environment.
- Familiarity with Agile or hybrid project delivery methodologies.
- Experience in digital marketing, customer experience, or digital transformation initiatives.
- Prior experience as an independent consultant or subcontractor supporting large technology vendors.
- Prosci certified.
Benefits:
- A flexible, hybrid working policy (2 days from the office, depending on location).
- An excellent salary based on experience and equal pay policies.
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- 26 days paid holiday (plus UK Bank Holidays).
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.