Description
We are seeking a Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for the quality, magnitude, and effectiveness of contract relationships between Hewlett Packard Enterprise and our customers.
You will work on average 2 days per week from an HPE office, with the flexibility to manage your work and personal needs.
Key responsibilities include:
- Managing area(s), customer(s), or team(s) of company employees with well-defined, limited scope
- Providing coaching, guidance, and knowledge-sharing support to colleagues as needed
- Planning and directing the delivery of contracted business activities throughout the contract's lifecycle
- Being accountable for the financial performance of the contract
- Establishing yearly budgets and controlling expenses to achieve financial goals
- Leading business negotiations for contracts and/or portions of larger contracts
- Directing solution, operational service, partner, and sub-contractor teams that deliver services to the customer
- Developing and nurturing management or senior management-level relationships with the customer
- Contributing to the development of account plans and leading portions of the account plan
- Pro-actively contributing to the customer's business improvement, planning, and budgeting process
Requirements include:
- Bachelor's degree or equivalent combination of education and experience
- 3 years of Client Management and 8+ years of industry experience
- Track record of managing complex Portfolio of Annuity Services deals up to $25 million+ per annum
- Demonstrable capability for business P&L management, financial concepts, and contract law
- Experience in small and mid-sized deals involving a mix of countries/business units/product lines
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.