Description
We are seeking a TRICARE Beneficiary Services Representative to join our team at RAF Lakenheath, UK. As a Beneficiary Services Representative, you will play a vital role in supporting active-duty military members and their families by providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Conduct informational sessions for various events.
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess and escalate issues as needed.
- Maintain compliance with HIPAA regulations and confidentiality.
- Collaborate with team members and support remote work.
Requirements:
- High school diploma or GED.
- U.S. Citizenship.
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
- Eligible to obtain and maintain ADP IT III clearance.
- 3+ years of customer service experience.
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office.
- Effective presentation skills.
- Ability to work independently and with minimal supervision.
- Strong organizational and time management skills.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Experience in U.S. military healthcare delivery, medical or clinical environments, or civilian healthcare systems.
Salary: The annual salary for this position is $32,000, with an additional annual foreign service premium of $3,000.00 for a position in the UK.