Description
This role supports order management and fulfillment activities at LSEG, ensuring customer requests are handled accurately and efficiently within defined service level agreements (SLAs).
Key Responsibilities and Accountabilities:
- Manage end-to-end customer requests related to billing, account management, and order fulfillment
- Collaborate with cross-functional teams to determine solutions and progress cases to closure within agreed timelines
- Handle complex requests and escalations, coordinating with relevant teams to achieve effective outcomes
- Maintain clear communication with customers and internal teams, documenting updates and actions accurately
- Follow established processes and controls to ensure compliance and operational consistency
- Provide support across global regions, identifying opportunities for process improvements and contributing to operational efficiency
- Uphold quality and service standards through attention to detail and consistent execution
Responsibilities:
- Demonstrate excellent written communication skills in managing customer interactions
- Prepare and review customer responses, internal communications, and process documentation with accuracy and consistency
- Handle inbound and outbound customer calls, ensuring timely resolutions and a positive customer experience
- Apply sound judgment and decision-making skills to assess customer requests and prioritize workload
- Collaborate effectively with global cross-functional teams to resolve customer queries
- Demonstrate flexibility and adaptability to support changing business priorities
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.