Description
The Boeing Company is seeking an experienced Human Resources Service Delivery (HRSD), Analytics and Insights Partner to join the team in Seattle, WA or Mesa, AZ.
This role combines consultative partnership with advanced ServiceNow reporting and analytics expertise. The successful candidate will build trusted relationships with assigned HR service groups, gain a deep understanding of their workflows and operational challenges, and leverage data-driven insights to identify opportunities for improvement.
Responsibilities:
- Build trusted partnerships with assigned HR service groups, understand their processes and challenges, and recommend improvements to service delivery and employee experience
- Analyze ServiceNow case management performance, service levels, employee feedback, and operational trends to identify root causes and develop actionable recommendations
- Lead ServiceNow Analytics and Insights capability by establishing Key Performance Indicators (KPI) definitions, reporting standards, reusable reports, and a practical analytics improvement roadmap
- Develop, maintain, enhance, and troubleshoot ServiceNow dashboards within Performance and Platform Analytics
- Manage dashboard access administration and provide end-user support
- Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation
- Communicate insights and recommendations effectively to leaders and stakeholders
- Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs
Basic Qualifications:
- 5+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners
- 3+ years of experience with the ServiceNow platform
- 3+ years of experience with dashboards, reports, and KPIs
- Experience in developing and maintaining metrics packages
- Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions
Preferred Qualifications:
- Bachelor's degree in Human Resources, Business, Data Analytics, Information Systems, or a related field, or an equivalent combination of education and experience
- 5+ years of experience in HR service delivery, shared services, analytics, business consulting, or a related field
- ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent
- Expertise in ServiceNow HR Service Delivery (HRSD)
- Experience using Tableau for data visualization and reporting
- Experience establishing KPI frameworks and measurement strategies
- Experience coaching colleagues and building analytical capabilities within teams
- Experience leading initiatives that improve enterprise employee services and operational performance
Pay & Benefits: The summary pay range is $112,200– $162,150. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.