Description
The Small Law Firm (SLF) Renewal Specialist is responsible for customer retention and increasing Westlaw, Practical Law, and CoCounsel revenue, usage, and market-share in their assigned account territory.
The Renewal Specialist leverages expertise in customer relations, negotiations, and product/AI insights to increase product usage, remove obstacles, and communicate overall value to customers.
Key Responsibilities
- Drive Results: Meet monthly renewal volume and revenue requirements
- Consultation: Promote Thomson Reuters digital capabilities to help customers do business on their time in a simplified way
- Retention Focused: Secure long-term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals
- Product Proposition: Design and develop strategies to increase market share, conduct demonstrations to introduce and position new products effectively
- Sales Process: Align with workflow methodology and digital forward workstream
- Reporting: Maintain an accurate and up-to-date renewal portfolio by meeting business system logging requirements
- Planning: Forecast business attainment accurately on a monthly basis
Required Qualifications
- High degree of professionalism and strong leadership skills required
- Strong communication and presentation skills, especially via telephone, required
- Well-developed negotiation skills required
- Strong attention to detail and excellent organizational skills
- Ability to work independently and as part of a team in a fast-paced, changing environment
- Demonstrates superior CRM knowledge and technical skills, with a use of AI
- Ability to travel occasionally to training sessions, meetings, and to customer locations
Preferred Qualifications
- J.D. or equivalent legal experience
- Demonstrated experience in exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure
What's in it For You?
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions
- Industry Competitive Benefits: Comprehensive benefit plans, paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
- Social Impact: Make an impact in your community with our Social Impact Institute
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency