Description
We are seeking an experienced Executive Housekeeper to lead our housekeeping team at Pullman Kuching. As a key member of our hotel staff, you will be responsible for ensuring the highest standards of cleanliness, hygiene, and guest comfort throughout the hotel.
The successful candidate will have a strong background in housekeeping operations and leadership, with a proven track record of driving service excellence, productivity, and cost control.
Key Responsibilities:
- Provide operational leadership and oversee day-to-day housekeeping operations for guestrooms, suites, public areas, offices, and heart-of-house areas.
- Ensure all rooms are cleaned, inspected, and released on time according to occupancy requirements.
- Maintain hotel cleanliness standards aligned with Accor/Pullman brand expectations.
- Conduct regular inspections of rooms, corridors, public areas, and facilities.
- Coordinate with Front Office, Engineering, Security, and Food & Beverage departments for smooth operations.
- Drive service excellence, productivity, cost control, sustainability initiatives, and team development while delivering memorable guest experiences.
- Manage and respond to guest requests, complaints, and special requirements.
- Monitor guest feedback, online reviews, and cleanliness scores; implement action plans for improvement.
- Lead, coach, and motivate the housekeeping team to achieve departmental goals.
- Prepare manpower planning, rosters, duty schedules, and task allocation.
- Conduct performance appraisals, coaching, and disciplinary actions when necessary.
- Identify training needs and develop team capabilities.
- Promote employee engagement and a positive work culture.
- Prepare and manage departmental budget.
- Control payroll costs, overtime, cleaning supplies, linen usage, and operating expenses.
- Monitor productivity ratios such as minutes per room cleaned and staffing efficiency.
- Ensure proper stock control of chemicals, guest supplies, linen, and uniforms.
- Ensure compliance with hygiene, sanitation, workplace safety, and fire safety regulations.
- Maintain proper chemical handling procedures and MSDS compliance.
- Ensure pest control and preventive cleanliness programs are in place.
- Lead deep cleaning and preventive maintenance schedules.
- Drive environmental initiatives such as linen reuse programs, waste reduction, and responsible chemical usage.
- Support ESG/sustainability goals of the hotel.
Qualifications:
- Diploma/Degree in Hospitality Management or related field preferred.
- Minimum 5–8 years housekeeping experience in hotels, with at least 2–3 years in a leadership role.
- Experience in upscale or international brand hotels preferred.
- Strong knowledge of housekeeping operations, laundry systems, chemicals, and hotel PMS coordination.
- Good leadership, planning, and interpersonal skills.
- Strong attention to detail and quality standards.