Description
We are looking for a Renewals Specialist to join our team. This is a hybrid role, reporting to the Senior Director, Renewals. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes.
Responsibilities:
- Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time
- Monitor account health and customer risk signals to surface churn risks and growth opportunities
- Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams
- Lead structured renewal forecast cadence calls with account teams for the current and future quarters
- Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations
- Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles
- Proficiency with CRM and CPQ tools
- Exceptional communication, organization, and cross-functional project management skills
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!