Description
We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation.
Responsibilities:
- Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
- Support the sales team with onboarding, order processing, and contract implementation.
- Assist the sales team to improve customer satisfaction, including issue resolution, billing, invoicing, order processing, legal coordination, and contract implementation.
- Coordinate with other departments such as Legal, Finance, and Fulfilment teams to resolve issues.
- Maintain accurate records and workflows in Salesforce and internal systems.
- Help remove roadblocks and ensure a smooth customer experience.
- Identify opportunities to improve processes and drive efficiencies across the direct client portfolio.
Requirements:
- Experience in Sales Support, Administration, Customer Operations, or Account Coordination.
- Confident using Salesforce, CRM systems, and Microsoft Office.
- Exposure to billing, invoicing, or SAP is highly regarded.
- Strong attention to detail and organisational skills.
- Enjoy working in a fast-paced, process-driven environment.
- Experience within financial services, insurance, professional services, technology, or SaaS businesses will be highly regarded.
Benefits:
- Supportive team with full training provided.
- Hybrid working model.
- Varied role with exposure to sales, legal, finance, and customer operations.
- Opportunity to build valuable commercial and stakeholder management skills.