FBS Application Support Analyst III - Power Automate

We are seeking an experienced FBS Application Support Analyst III - Power Automate to join our team in Hyderabad, India.

As a key member of our support functions team, you will be responsible for administering, analyzing, and prioritizing systems issues and negotiating a course of action for resolution. You will support workflow and solutions, troubleshoot user errors, and support reporting capabilities. Additionally, you will utilize system monitoring utilities to monitor system availability, extract and compile data to create availability scorecards and reports.

Essential Job Functions:

• Perform research, systems analysis and design, and make recommendations to management
• Act as a liaison between IT, users, and vendors in development and maintenance of systems
• Identify, prioritize, and report system problems, changes, and enhancements to proper support locations and ensure follow-up is performed
• Perform business analysis and interview clients to determine business needs and project scope
• Negotiate and implement business objectives
• Review data from system monitoring utilities to prepare detailed reports on system availability
• Maintain and administer system monitoring utilities
• Run small projects with minimal supervision
• Independently run technical calls and report to senior management
• Run large transformation projects, handle multiple priorities with minimal supervision
• Backstop for a Program Manager Level 1 position whenever needed

Requirements:

• Strong experience with Microsoft Power Automate Cloud Flows and Desktop Flows (RPA)
• Knowledge of Power Platform environments, solutions, and deployment processes
• Experience managing bots, machine groups, unattended automation, and gateways
• Ability to analyze execution logs, audit logs, exceptions, and error reports
• Understanding of Dataverse, connectors, authentication, and service accounts
• Provide Level 1/Level 2 support for Power Automate solutions by troubleshooting workflow failures, connectivity issues, authentication problems, and performance bottlenecks
• Experience with incident management, root cause analysis (RCA), and production support
• Good communication, documentation, and stakeholder management skills
• Knowledge of CI/CD and Power Platform ALM practices is preferred
• Understanding of Power Platform monitoring and governance tools is an advantage

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development