Description
We are seeking a Migration Manager to work directly with customers throughout their migration, helping them understand what is changing, what they need to do, and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption, and ensure customers feel informed and supported.
Responsibilities:
- Support customers through key migration moments, including onboarding, migrations, and service change.
- Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones, and timelines, and proactively addressing risks or blockers.
- Partner across Product, Technology, Data, Sales, Marketing, and Support to deliver seamless customer outcomes.
- Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents, and automation from day one.
- Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
Requirements:
- Experience managing customer onboarding, implementations, migrations, or complex customer projects.
- Experience working with cross-functional teams to deliver customer outcomes.
- Strong stakeholder management and communication skills.
- Ability to build trust and credibility with both customers and senior internal stakeholders.
- Experience improving operational processes and driving continuous improvement.
- Exposure to AI-enabled workflows, automation platforms, or agent-based tooling.
- Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling, and workflow automation.
- Experience building or improving scalable operating models.