Description
At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.
We're looking for an APAC Service Sr. Specialist to join our team. As a Senior Specialist, you will act as the main frontliner of customer support, responding to customer queries and concerns in a timely and accurate manner, resolving issues raised via phone, email, and chat.
Responsibilities:
- Respond to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.
- Review ads posted by customers, ensuring quality and making recommendations to help promote the maximum number of suitable applications.
- Analyze and report product malfunctions as received from customers and work with respective tech teams to resolve them.
- Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement.
- Assist in training junior members of the team.
Qualifications:
- Bachelor's/College Degree in any field.
- At least 2 years of working experience in a customer service/shared services role handling emails and calls.
- Excellent oral and written communication skills.
- Customer-oriented, with a passion for service and a positive disposition and attitude.
Benefits:
- Flexible working arrangements, including a mix of office and work-from-home days (Hybrid 2-3x a week).
- Annual Performance Bonus Plan.
- Free HMO for three (3) qualified dependents.
- Paid leave benefits, including Personal Flexi Days.
- Opportunity to work from anywhere for up to 4 weeks per financial year.
- Monthly internet allowance and one-time WFH Setup Allowance for New Hires.
- SEEKer Support, a confidential service offering free quality counselling sessions.