Description
As a Customer Service Specialist - TS/SCI w/Poly, you will play a crucial role in ensuring customer satisfaction by providing support via telephone, chat, and email.
Responsibilities:
- Provide support to customers and technicians to ensure tickets are tasked and routed to the correct queues.
- Validate work requests for completeness, accuracy, and compliance with established standards.
- Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
- Escalate problems or tickets to higher-level management when required.
Requirements:
- High school diploma/GED
- 1+ year of related experience
- Top Secret SCI + Polygraph clearance
- Excellent communication and problem-solving skills
- Ability to work on-site
- US citizenship required
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from