Description
We are seeking a full-time Reservations Assistant to join our team at Accor in Rio de Janeiro, Brazil.
As a Reservations Assistant, you will be responsible for selling hotel rooms, providing general information to customers about hotel facilities and services, and negotiating rates based on predetermined parameters.
Key responsibilities include:
- Confirming reservations and sending confirmation to customers
- Handling customer inquiries via phone, providing information and clarification on hotel tariffs and following established criteria and standards
- Ensuring compliance with Reservation area procedures and preparing Autocontrol processes and procedures
- Updating the system with customer reservation information from the Central Reservations Centre and Events department
- Supporting the Reservations Supervisor and/or Reception Coordinator in analysing and suggesting changes to tariff variations
- In the absence of the Reservations Supervisor, interfacing with RM/Chefe de Recepção for tariff fluctuations
- Monitoring hotel availability and verifying changes with the Reservations Supervisor and/or Reception Coordinator
- Guiding the work of the Reservations Auxiliary
- Performing other related tasks as required
Requirements:
- Intermediate English
- 1 year of experience in the industry
- Currently studying Hospitality, Tourism, or a related field
Benefits:
- Medical insurance
- Dental insurance (by adhesion)
- Flexible meal ticket
- Life insurance
- Profit-sharing programme
- Pharmacy reimbursement (50% of medical expenses)