Description
We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM).
In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows.
You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together.
Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meaningful business results.
What you’ll achieve
- Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities.
- Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment.
- Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
- Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
- Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time.
- Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities.
- Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth.
- Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers.
About you
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments.
- Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance.
- Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows.
- Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables.
- Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions.
- Strong bias toward action, comfortable navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments.
- Clear, structured communication skills with the ability to synthesize complex processes for diverse audiences ranging from executive sponsors to front-line end users.
- Collaborative mindset with experience aligning cross-functional internal partners,including sales, customer success, product, and IT,to ensure seamless project delivery.
What we’ll offer
- Estimated base salary range: $147,000 - $167,000
- Comprehensive compensation package
- Benefits including mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options