Description
The Digital Director - Products & Delivery is the single accountable leader for what Notting Hill Genesis (NHG) delivers in digital services, how those services are designed or sourced, and how well they are adopted and improved over time.
The role delivers NHG's Digital Mission by partnering with residents and staff to create simple, trusted services that improve access and remove barriers. It translates organisational priorities into scalable digital change, balancing user need, pace, risk and value, while ensuring services, whether built internally or procured, are secure, operable, well integrated and supported by clear evidence of benefit.
Responsibilities:
- Build and lead a high-performing team, setting clear expectations for accountability, judgement, behaviour and outcomes.
- Operate as a visible leader, spending a minimum of two days per week onsite with teams, stakeholders and delivery partners to build trust, support timely decisions and reinforce NHG's values.
- Be accountable for the digital product portfolio, service design approach and roadmaps, ensuring they are shaped and maintained through the Head of Digital Products, business owners and relevant service owners.
- Determine which services NHG should build, buy or adapt to deliver the greatest value, making trade-offs across demand, risk, capacity and dependencies.
- Remain the senior accountable digital technology authority for products and delivery, ensuring architecture, engineering, integration and AI-enabled service decisions are valid, governed and proportionate.
- Ensure product, design and architectural standards are set, maintained and aligned with enterprise requirements.
- Drive continuous improvement through user experience, service data and operational evidence.
- Ensure all digital initiatives have clear, measurable benefits that can be evidenced, applying financial discipline to investment and delivery decisions.
- Hold vendors and delivery partners accountable for quality, outcomes, value for money and knowledge transfer.
- Work with the Head of Digital Operations, the Director of Digital Operations and relevant service owners to ensure digital services are supportable, secure, well integrated and ready for live operation.
The ideal candidate:
- Substantial senior leadership experience in digital products, service design, technology delivery or transformation, with accountability for people, budgets, risk and outcomes.
- Proven ability to lead multidisciplinary teams, build capability and create a collaborative, inclusive, high-performing culture.
- Strong experience translating organisational priorities into digital roadmaps, balancing user need, value, technical complexity, pace, risk, capacity and affordability.
- Credible technical understanding across architecture, integration, engineering, cloud/platform services, data, cyber security, AI-enabled services and operability.
- Strong knowledge of product management, user-centred design, service design, delivery governance, assurance and service acceptance.
What's in it for you?:
- Excellent annual leave allowance and flexible working opportunities
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay
- Employee assistance - free confidential advice and counselling services
- Health cash plan
- Staff discounts
- Interest-free loans
- Cycle to work scheme
- Life Assurance x 4 annual salary